Service Desk Lead
3 days ago
Role Summary:
This role provides first-line support to company employees to resolve computer software, hardware, and networking problems.
Responsibilities:
- Provides technical assistance to company employees.
- Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.
- Reviews agent metrics and meets with agents to discuss performance.
- Develops and implements process improvements.
- Collaborates with cross-functional teams to achieve business objectives.
Requirements:
- Associate's Degree preferred.
- 5-6 years of Service Desk or Information Technology Experience.
- 5-6 years of Customer Service Experience.
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