IT Service Desk Specialist
2 days ago
Optum, a global healthcare technology company, delivers care and services through innovative solutions.
Job OverviewThe IT Service Desk role is critical to the success of our organization, providing timely and accurate support to customers. As an IT Service Desk professional, you will be responsible for creating and processing broadband and phone line requests, utilizing internet service provider online systems, and providing excellent customer service.
Key Responsibilities:
- Create and process broadband and phone line requests accurately and in a timely manner
- Utilize internet service provider online systems to process orders, check status, and obtain accurate service order completions
- Provide exceptional customer service through phone or email
- Analyze and resolve incidents or requests obtained from TSC, RCO, and 3rd party service providers
- Manage incidents/tickets in the queue via ServiceNow and/or other ticketing applications
- Escalate problems/issues to internal subject matter experts or vendor as appropriate
Requirements:
- 3+ years of experience in IT Service Desk
- College graduate of an IT related course or equivalent experience
- Experience working with internet providers is a plus
- Analytical and problem-solving skills
- Customer Service experience in a BPO/Call Center setting
We Offer:
- A collaborative team environment
- Ongoing training and development opportunities
- A competitive compensation package
- A chance to make a meaningful impact on the lives of others
About Us:
Optum is a global organization dedicated to delivering care and services through innovative solutions. We are committed to advancing health equity and improving the lives of millions of people around the world.
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