Service Desk Leadership Role

2 days ago


Taguig, National Capital Region, Philippines Fujitsu Full time
About the Job

Fujitsu is looking for an experienced Service Desk Leadership Role to join our team in Taguig, National Capital Region, Philippines. As a Technical Services Manager, you will play a key role in leading our Service Desk team, ensuring the delivery of high-quality incident management services that meet or exceed agreed service levels.

The ideal candidate will have a strong understanding of ITIL framework (preferably v3 or v4) and incident management processes, as well as excellent communication and interpersonal skills, both written and verbal. You will also have hands-on experience with Active Directory, Microsoft Windows Operating Systems, Microsoft Exchange, Service Desk, and incident management tools.

In this role, you will be responsible for leading a team of Service Desk staff, motivating and developing their skills, and ensuring the delivery of high-quality services. You will also build and maintain strong relationships with customers and other stakeholders, monitoring customer feedback and taking appropriate action to address any concerns.



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