Service Desk Manager Position
4 days ago
The Service Desk Manager will play a pivotal role in managing a skilled team responsible for first-line support of all technical products managed by Insurance Technology. This includes setting goals, developing processes, and leading the team to ensure alignment with organizational objectives.
Key Responsibilities- Develop and execute the Service Desk strategy aligned with organizational goals, driving continuous improvement initiatives to enhance service delivery.
- Manage the day-to-day effectiveness of the Service Desk team, ensuring that objectives and targets such as SLA/OLAs are met.
- Support the Service Desk team with their daily tasks and responsibilities, acting as the primary escalation point for any concerns or issues.
- Proven experience in managing large technical teams across different geographies.
- Strong knowledge of cloud technologies and hosting provisions, ideally Microsoft Azure.
- Ability to identify and drive continuous improvement initiatives within the Service Desk.
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Service Desk Analyst
7 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Director
1 day ago
Taguig, National Capital Region, Philippines HCLTech Full timeWe are seeking a Service Desk Director to join our team in Taguig, National Capital Region, Philippines.Job DescriptionThe successful candidate will be responsible for managing the service desk function and ensuring seamless delivery of services to our clients.Lead a team of service desk engineers to deliver high-quality services to our clients.Develop and...
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IT Service Desk
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeURGENT HIRINGIT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE- Location: BGC, Taguig (Hybrid, 12 days onsite per month)-Schedule: Shifting / Night Shift-Salary: 25,000 gross-Start Date: March 17, 2025 QUALIFICATIONS:-Open for Undergrads, Vocational, Diploma, or Bachelor's Degree-6 months to 1 year experience in Service Desk or TSR-Must have background that...
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IT Service Desk
7 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...
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Service Desk Leadership Role
2 days ago
Taguig, National Capital Region, Philippines Fujitsu Full timeAbout the JobFujitsu is looking for an experienced Service Desk Leadership Role to join our team in Taguig, National Capital Region, Philippines. As a Technical Services Manager, you will play a key role in leading our Service Desk team, ensuring the delivery of high-quality incident management services that meet or exceed agreed service levels.The ideal...
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Service Desk Professional
11 hours ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeJob DescriptionWe are seeking a highly skilled Service Desk Professional to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.Key Responsibilities:To provide technical assistance to clients via phone, email or in-person support.Resolve...
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IT Service Desk Support
3 weeks ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeTitle: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob...
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Service Desk Expert
3 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech seeks dedicated professionals to fill IT Service Desk Trainer/Lead positions. The successful candidate will have the ability to train and lead high-performing teams.Key Requirements:Bachelor's degree in IT, Business, or a related fieldCall center experienceApart from these requirements, we value skills such as:- Call monitoring system...
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IT Service Desk Specialist
10 hours ago
Taguig, National Capital Region, Philippines Optum Full timeOptum, a global healthcare technology company, delivers care and services through innovative solutions.Job OverviewThe IT Service Desk role is critical to the success of our organization, providing timely and accurate support to customers. As an IT Service Desk professional, you will be responsible for creating and processing broadband and phone line...
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Onsite Service Desk Agent
7 hours ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeStrategic Networks Inc. is seeking a highly motivated Onsite Service Desk Agent to join our team at the BGC site. In this role, you will be responsible for providing exceptional customer service, responding to IT system problems, and ensuring seamless issue resolution.Key Responsibilities:Your key responsibilities will include:Responding to IT system...
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Multilingual Service Desk Analyst
7 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...
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IT Service Desk Professional
7 days ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our IT Service Desk Team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.Main...
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Service Desk
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full time- SALARY: 30 000 + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)- With shuttle service (Manila only)- TARGET START DATE: March 17- BGC TaguigQUALIFICATIONS:-Open for Under graduates/College Level/Vocational/Bachelors Degree of any course-With 6 months to 2 years experience of solid TSR or Service desk...
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Help Desk Analyst
2 days ago
Taguig, National Capital Region, Philippines HCLTech Full timeThis position involves working as an L1 Service Desk Analyst at HCLTech, where you will be required to provide technical assistance and support for incoming queries and issues. The ideal candidate should have strong communication and problem-solving skills.Job Description:The role includes opening, logging, prioritizing, assigning, and closing tickets in the...
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IT Service Desk Agent
3 weeks ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeJob SummaryTo provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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Multilingual Service Desk Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...
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IT Service Desk
12 hours ago
Taguig, National Capital Region, Philippines Optum Full timeOptum Taguig, National Capital Region, PhilippinesIT Service Desk (Taguig)Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...
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Multilingual Service Desk Analyst
7 days ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...