Service Desk Professional
2 days ago
We are seeking a highly skilled Service Desk Professional to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.
Key Responsibilities:
- To provide technical assistance to clients via phone, email or in-person support.
- Resolve user queries efficiently and effectively.
- Document and escalate complex issues to senior technicians or external vendors as necessary.
- Collaborate with other departments to ensure seamless delivery of services.
Requirements:
- A minimum of 1 year of experience in a help desk or technical support role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Basic understanding of computer hardware, software and networking fundamentals.
About Our Culture
We are committed to diversity and flexibility in the workplace. We strive to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic and achieve their best.
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