Highly Technical MES Customer Support Specialist

4 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupportEngineer Full time $60,788 - $97,150
Senior MES Customer Support Engineer Job Description

The Senior MES Customer Support Engineer will be responsible for providing technical support to customers, resolving complex issues, and collaborating with cross-functional teams to deliver high-quality solutions.

This role involves working independently and as part of the support team to undertake a range of highly technical tasks. You will be required to log in various different systems and resolve problems or issues efficiently.

Your responsibilities will include reviewing incidents, problems, and change requests on our Support Portal. You will also participate in training programs to stay up-to-date with leading edge technology and work with blue-chip multinational F&B companies.

International travel is an important aspect of this position, as some of our strategic clients are based in the US.

Responsibilities:
  • Provide technical support to customers via phone, email, or remote access
  • Resolve complex technical issues through troubleshooting and debugging
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Review and update documentation to ensure accuracy and completeness
  • Participate in training programs to stay current with industry trends and technologies
Requirements:
  • Bachelor's degree in Computer Science or related field
  • 7+ years of experience in software projects delivery for process-oriented environments
  • Industry knowledge in food and beverage processing
  • Actively participates in testing and computer system validation of MES System
  • History of supporting bespoke software applications
  • Knowledge of SQL Databases
  • T-SQL codes, Stored Procedures, Views, Functions, Triggers
  • Diagnose and address operational data issues
  • Microsoft SQL Management Studio
  • SQL Server Profiler
  • Experience with ETL, SSIS
  • Ability to debug code in C#, Javascript, HTML, XAML
  • Knowledge WPF, HTML 5, .Net Framework, SSRS Reporting
  • Visual Studio
  • Telerik Software tools
  • Windows / Network administration
  • Internet Information Services (IIS)
  • Power Bi
  • Data Warehouse
Preferred Skills:
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to multi-task
  • Good ability to comprehend technical information related to computer software, computer and network hardware
  • Proficiency with MS Office applications
About the Role:

We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate YOUR authentic self and the unique contributions of every individual to our collective success and growth.

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