Expert Technical Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱80,000 - ₱100,000
Job Opportunity

We're seeking skilled and customer-focused technical support specialists to provide expert assistance and troubleshooting solutions for clients across various industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

You'll also need strong proficiency in English, both written and spoken, prior experience in call center environments, and a high-speed internet connection. A quiet work environment and basic proficiency in Microsoft Office are also required.

We're looking for highly motivated and dedicated individuals who can multitask and self-manage effectively. If you have excellent interpersonal skills, typing speed of 20+ WPM, and familiarity with Windows operating systems, we encourage you to apply.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements:
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems

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