Customer Success Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱2,000,000
Technical Support Specialist | Customer Success Role

This is a senior-level position responsible for delivering exceptional customer experiences by providing proactive and responsive support, solutions, and guidance to customers.

The ideal candidate will have a strong background in customer-facing roles, with experience in training, mentoring, or leading team members. They will also possess excellent communication skills, both written and verbal, with the ability to simplify complex topics and adapt communication styles to diverse audiences.

  • The successful candidate will be responsible for building strong relationships with customers, offering tailored guidance, and troubleshooting issues while continuously developing knowledge and skills to enhance the overall client journey.

The role focuses on ensuring customers achieve success with our SaaS product by providing timely resolution of concerns, identifying and escalating complex issues, and gathering customer feedback to support continuous improvement.

This is an excellent opportunity for a highly skilled professional to join a dynamic team and make a significant impact on customer satisfaction and loyalty.

To succeed in this role, you will need to be highly organized, self-motivated, and able to work effectively in a fast-paced environment. You will also need to be proficient in using technology to manage customer interactions and track progress.

Key Responsibilities:
  • Provide exceptional customer support through phone, email, and chat channels.
  • Develop and deliver training programs to improve customer knowledge and adoption of our SaaS product.
  • Educate customers on product features, updates, and best practices.
  • Escalate complex issues to senior team members for timely resolution.
  • Gather and communicate customer feedback to inform product development.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • A minimum of 3 years of experience in a customer-facing role, preferably in a SaaS environment.
  • Proven experience in training, mentoring, or leading team members.
  • Exceptional written and verbal communication skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

About Us:

We are a global company with a reputation for excellence in customer service. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

If you are a motivated and results-driven professional looking for a new challenge, please submit your application.

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