Technical Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $50,000
Job Title

We are seeking a highly skilled Technical Support Specialist to join our team.

Job Description

The Technical Support Specialist will provide expert technical assistance and support to customers, partners, and colleagues via phone, email, and chat. This role requires a strong analytical mind, excellent problem-solving skills, and the ability to work in a fast-paced environment.

The ideal candidate will have a passion for delivering exceptional customer experiences and exceeding expectations. They will be responsible for troubleshooting technical issues, explaining product features, and providing best practice guidance.

This is an exciting opportunity for a detail-oriented individual who thrives in a dynamic environment and is passionate about making a meaningful impact.

Required Skills and Qualifications
  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • Able to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.
Benefits
  • Paid Time Off.
  • Training & Development.
Additional Requirements
  • Support team initiatives and collaborate on projects.
  • Identify opportunities to contribute to team growth.
  • Gather and share customer insights to improve experience.
  • Passion for customer experience.
  • Experience working remotely as part of a team with little supervision.
  • Knowledge of SQL and databases.
  • Experience with log-monitoring tools like Datadog.
  • Proficiency in English (written and spoken).

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