Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $60,000
Job Overview

MCI delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

We're seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately in the system
  5. Maintain up-to-date knowledge of products, services, and support procedures
  6. Ensure customer satisfaction by providing timely and effective resolutions
  7. Follow company protocols and security guidelines when handling sensitive information
  8. Collaborate with internal teams to improve support processes and customer experience
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

Our ideal candidate is highly motivated and dedicated with the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

  • HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning

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