Help Desk Specialist

6 days ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

We are looking for a talented Help Desk Specialist to join our team at Talent Outsourcing Channel (TORCH) Solutions. As a Satellite account handler, you will play a critical role in ensuring seamless customer interactions and resolving technical issues promptly.

Job Overview

Your primary responsibility will be to handle customer inquiries, provide expert-level support, and resolve complex technical issues. You will also collaborate with field technicians to provide on-site support and ensure that customers receive the best possible experience.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, or chat
  2. Resolve technical issues through troubleshooting and collaboration with field technicians
  3. Provide exceptional customer service to meet and exceed customer expectations
  4. Work effectively in a team environment to achieve shared goals
Requirements
  • HS Graduation or higher
  • Superb communication and problem-solving skills
  • Ability to work in a dynamic, fast-paced environment
  • Flexibility to adapt to changing priorities and deadlines
What We Offer
  • Competitive compensation package
  • Comprehensive training and development opportunities
  • Generous HMO benefits and other perks
  • Paid leaves and a supportive work environment


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