Virtual Health Support Specialist

2 days ago


Las Piñas, National Capital Region, Philippines beBeeVirtual Full time $9,600
Medical Virtual Assistant Role

A medical virtual assistant plays a pivotal role in ensuring the seamless coordination of healthcare services between patients, providers, and insurance companies.


Responsibilities
  • Manages phone interactions with patients, providers, and healthcare organizations to address inquiries, appointments, and data verification.
  • Maintains exceptional phone etiquette to provide a positive experience.
  • Navigates Electronic Medical Records (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen to obtain medical histories.
  • Verifies healthcare insurance coverage and eligibility.
  • Provides administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
  • Ensures health promotion, explains care plans, handles admissions, new patient intake, and front-desk triage.
  • Serves as a primary liaison between patients and providers, establishing professional relationships.
  • Adheres to HIPAA policy to maintain confidentiality.

Requirements
  • Exceptional verbal and written English communication skills.
  • 1–2 years of experience in a medical-related field.
  • Familiarity with medical terminologies.
  • A healthcare-related degree is highly preferred.
  • Intermediate skills with Google Workspace and/or Microsoft Office.
  • HIPAA certification is a plus.
  • Strong attention to detail.
  • Impartiality.
  • Highly organized.
  • Computer literacy.
  • Open to working night shifts.

System Specifications
  • Primary System:
  • Processor: Intel Core i5-5000 or AMD Ryzen 5 or higher.
  • Memory/RAM: 8 GB.
  • Operating System: Windows 10/11 64-bit or macOS Ventura.
  • Headset: USB-type headset with noise-cancelling feature.
  • Camera: Clear video output.

Benefits
  • Competitive monthly starting rate.
  • Employment Type: Independent Contractor.
  • Free Training.
  • Paid Time Off.
  • HMO Coverage.
  • Optical Rewards.
  • Performance-Based Increase.
  • Permanent Work From Home.

Additional Information
  • Entry level position.
  • Full-time employment opportunity.
  • Customer Service job function.
  • Non-profit Organizations and Primary and Secondary Education industries.


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