Client Service Senior Specialist

4 days ago


Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time
Client Service Senior Specialist

This role is designed to make a significant impact at DTCC by providing expert support to our clients across various business lines. As a key member of the Client Support team, you will be responsible for analyzing client queries, providing guidance, and escalating complex issues to ensure seamless resolution.

About the Role:

  • You will work closely with internal teams to identify and resolve client concerns, ensuring timely and effective communication.
  • Your exceptional problem-solving skills will help you tackle complex issues and find creative solutions.
  • You will participate in team meetings to discuss process improvements and suggest new ideas to enhance client experience.

What You'll Do:

  • Develop and maintain strong relationships with clients through excellent communication and interpersonal skills.
  • Collaborate with cross-functional teams to resolve client issues and improve overall client satisfaction.
  • Participate in Knowledge Centered Service (KCS) to enhance knowledge articles and improve client support.


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