Client Service Manager Position

4 days ago


Makati City, National Capital Region, Philippines ISTA Solutions Full time

About ISTA Solutions:

ISTA Solutions is a dynamic outsourcing/offshoring company committed to delivering top-notch service to our clients. We're looking for an experienced Operations Manager to join our growing team and drive our pursuit of excellence.

Our company values focus on long-term success and life-long learning, making us an ideal place for employees to grow and develop.

Job Details:

  • Operational responsibilities include managing daily operations across multiple client accounts, ensuring efficient and effective processes and workflows.
  • Overseeing scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).
Main Accountabilities:
  1. Monitor and analyze key performance indicators (KPIs) and service metrics for each account.
  2. Identify areas for improvement and implement strategies to enhance performance and efficiency.
Leadership Opportunities:
  • Lead and motivate call center supervisors, agents, and other team members.
  • Provide guidance, training, and support to ensure that team members are effective and engaged.

Requirements:

  • Proven experience in the BPO Industry.
  • At least 2 years experience as Senior Team Lead or Operations Manager.
  • Have experience in handling an Airline/Travel Account.
  • Excellent verbal and written English skills.
  • Able to work night shift.

Benefits:

  • Competitive salary and benefits.
  • Health Insurance with free dependents.
  • Night differential.
  • Attendance Bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance Appraisal.
  • Work-life balance.
  • Career growth opportunities.
  • Continuous learning and innovation.


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