Client Service Manager Position
4 days ago
About ISTA Solutions:
ISTA Solutions is a dynamic outsourcing/offshoring company committed to delivering top-notch service to our clients. We're looking for an experienced Operations Manager to join our growing team and drive our pursuit of excellence.
Our company values focus on long-term success and life-long learning, making us an ideal place for employees to grow and develop.
Job Details:
- Operational responsibilities include managing daily operations across multiple client accounts, ensuring efficient and effective processes and workflows.
- Overseeing scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).
- Monitor and analyze key performance indicators (KPIs) and service metrics for each account.
- Identify areas for improvement and implement strategies to enhance performance and efficiency.
- Lead and motivate call center supervisors, agents, and other team members.
- Provide guidance, training, and support to ensure that team members are effective and engaged.
Requirements:
- Proven experience in the BPO Industry.
- At least 2 years experience as Senior Team Lead or Operations Manager.
- Have experience in handling an Airline/Travel Account.
- Excellent verbal and written English skills.
- Able to work night shift.
Benefits:
- Competitive salary and benefits.
- Health Insurance with free dependents.
- Night differential.
- Attendance Bonus.
- Paid time off.
- Convertible to cash leave credits.
- Performance Appraisal.
- Work-life balance.
- Career growth opportunities.
- Continuous learning and innovation.
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