Client Services Manager

5 days ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time
Role Overview:
The Client Services Manager is the primary point of contact for U.S.-based clients, managing their hiring needs and collaborating closely with our internal recruitment team. This role requires strong communication skills, excellent email writing abilities, attention to detail, and comfort handling phone and Zoom calls with U.S. clients.

Key Responsibilities:
  • Serve as the main point of contact for U.S.-based clients, ensuring their staffing needs are met.
  • Manage client communication via email, phone, and Zoom, providing prompt and professional responses.
  • Build and maintain long-term relationships with clients, ensuring high satisfaction and retention.
  • Act as a trusted advisor, offering staffing solutions tailored to clients' business needs.

Liaison Between Clients & Recruiters:
  • Collaborate closely with the recruitment team to ensure client hiring requirements are understood and fulfilled.
  • Ensure seamless communication between clients and recruiters, providing clear hiring expectations and feedback.
  • Track candidate submissions, interviews, and placements, ensuring a smooth and efficient hiring process.

Process & Quality Control:
  • Maintain high attention to detail, ensuring job orders and candidate qualifications align with client expectations.
  • Monitor hiring progress, proactively addressing any challenges or delays.
  • Ensure a positive client experience by managing expectations and delivering top-tier staffing solutions.

Performance & Reporting:
  • Provide regular updates to clients on hiring progress, including candidate shortlists and recruitment timelines.
  • Track and report key client satisfaction metrics to improve service delivery.
  • Identify opportunities for process improvement and client retention strategies.


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