Training Director for Technical Support

1 week ago


Pasig, National Capital Region, Philippines First Maritime Shared Services, Inc. Full time
Job Summary

We are seeking a highly skilled Training Director to lead our technical support team's training programs at First Maritime Shared Services, Inc.

About the Role

The successful candidate will design and deliver comprehensive training modules on our services, focusing on enhancing the skills and knowledge of our team members to provide exceptional customer service and technical support.

Key Responsibilities:
  • Develop and implement training strategies to address skill gaps and improve performance.
  • Assess training needs and create tailored curriculum to meet our evolving requirements.
  • Evaluate the effectiveness of our training programs and make data-driven improvements.
  • Collaborate with HR and department heads to identify areas for growth and development.
  • Stay up-to-date with industry trends and incorporate best practices into our training content.
Qualifications:
  • Bachelor's degree in Education, HR, or a related field.
  • Over 5 years of experience in training management, preferably in the telecom industry.
  • Strong communication and instructional design skills.
  • Able to work independently and as part of a team.
What We Offer

Our competitive salary is $85,000 per year, commensurate with experience. We offer a dynamic work environment, opportunities for growth and professional development, and a comprehensive benefits package.



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