Technical Support Specialist

12 hours ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

About the Role:

We're seeking a highly skilled Technical Support Associate to join our team at Atticus Advisory Solutions Inc.

  • As a Technical Support Associate, you'll be responsible for providing exceptional customer service and technical support to our clients.
  • You'll assist customers via voice, email, and chat, answering their questions and resolving technical issues related to our software.
  • Strong troubleshooting skills and a solid understanding of software applications are required.
  • Excellent communication skills, both written and verbal, are essential for this role.
  • You'll work closely with our engineering and product teams to escalate complex issues and share customer feedback.

Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Assist customers with troubleshooting and resolving technical issues.
  • Work with cross-functional teams to resolve complex issues.
  • Collaborate with colleagues to enhance service delivery and overall customer satisfaction.
  • Stay updated on product changes, industry trends, and new technologies relevant to our software.


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