Technical Support Specialist
12 hours ago
About the Role:
We're seeking a highly skilled Technical Support Associate to join our team at Atticus Advisory Solutions Inc.
- As a Technical Support Associate, you'll be responsible for providing exceptional customer service and technical support to our clients.
- You'll assist customers via voice, email, and chat, answering their questions and resolving technical issues related to our software.
- Strong troubleshooting skills and a solid understanding of software applications are required.
- Excellent communication skills, both written and verbal, are essential for this role.
- You'll work closely with our engineering and product teams to escalate complex issues and share customer feedback.
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Assist customers with troubleshooting and resolving technical issues.
- Work with cross-functional teams to resolve complex issues.
- Collaborate with colleagues to enhance service delivery and overall customer satisfaction.
- Stay updated on product changes, industry trends, and new technologies relevant to our software.
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