Technical Support Specialist

1 month ago


Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Full time

Visaya Knowledge Process Outsourcing seeks a skilled Technical Support Specialist to join our team in Ortigas, Pasig City. As a key member of our support team, you will be responsible for providing top-notch assistance to users via various channels.

About the Role

We are looking for a highly motivated and detail-oriented individual with a passion for troubleshooting technical issues. In this role, you will work closely with users to diagnose and resolve problems related to hardware, software, and network connectivity. Your excellent communication skills will enable you to explain complex technical concepts in a clear and concise manner.

Key Responsibilities
  • Provide first-line technical support to users via phone, email, and in-person
  • Diagnose and troubleshoot technical problems, including operating system errors and application issues
  • Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals
Requirements
  • Bachelor's Degree or Diploma in a relevant field
  • Minimum 1-2 years of experience in a technical support or helpdesk role
  • Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles
  • Excellent verbal and written communication skills
What We Offer

We offer a competitive salary range of PHP 35,000 - PHP 50,000 per month, depending on experience. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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