Technical Support Specialist

1 month ago


Pasig, National Capital Region, Philippines JK Network Services Full time
Job Title: Technical Support Specialist

About JK Network Services:
JK Network Services is a well-established BPO company that provides innovative digital transformation solutions and IT consulting services to its clients. As a leading provider in the industry, we are committed to delivering exceptional results and building long-lasting relationships with our partners.

Job Summary:
We are seeking a highly skilled Technical Support Analyst to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:
- Respond to all customer inquiries and requests in a timely and professional manner.
- Accurately respond to clients' questions via email, phone, and other channels, providing clear and concise information.
- Participate actively in company training programs to enhance your skills and knowledge.
- Troubleshoot technical issues with team members and resources as necessary to guarantee complete resolution.
- Build strong relationships with clients and customers through effective communication and issue resolution.

Requirements:
- 2-3 years of experience in Customer Support and Technical Communication.
- Experience in troubleshooting different hardware and software issues.
- Familiarity with basic phone etiquette and excellent listening abilities.
- Strong written and vocal English communication abilities.
- Open to working onsite.

Benefits:
- Competitive salary range: Php 25,000-Php 30,000 per month.
- Comprehensive insurance and HMO coverage.
- Opportunities for career growth and professional development.
- Company perks and work-life balance.
- Salary increase based on performance.

What We Offer:
At JK Network Services, we offer a dynamic and supportive work environment that fosters growth and development. We provide ongoing training and opportunities for advancement, ensuring our employees stay up-to-date with the latest industry trends and technologies. Our commitment to excellence is reflected in our values, which prioritize teamwork, innovation, and customer satisfaction.

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