Technical Support Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeJunior Full time ₱3,000 - ₱6,000

Job Role

We are seeking a highly motivated individual to fill the role of Junior Technical Support Specialist.

This is an exciting opportunity for someone looking to develop their skills in technical support and contribute to a dynamic team.

This position offers a unique chance to learn and grow with our organization, gaining valuable experience and knowledge in software systems and applications.

The ideal candidate will have strong problem-solving skills and an eagerness to learn new systems and technologies.

Duties And Responsibilities

  • Provide first-level support to end-users, resolving or escalating issues related to software, systems, and applications.

  • Troubleshoot technical problems, document incidents, and ensure timely resolution.

  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.

  • Gain in-depth knowledge of company products and services through structured training and on-the-job learning.

  • Participate in continuous improvement initiatives to enhance support processes and user experience.

  • Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications

  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.

  • Strong problem-solving skills and an eagerness to learn new systems and technologies.

  • Excellent communication skills and a customer-focused mindset.

  • Demonstrated ambition to grow into advanced roles within the organization.

  • Flexibility to work UK or US operational hours, depending on business needs.

Hiring Process

  • Phone screening

  • Technical Test

  • Behavioral interview

  • Client interview

About Us

We bridge software development solutions by connecting mid-tier companies with top-tier talents.

Our employee-centric approach fosters a low-pressure environment for developers, enhancing productivity and delivering value to clients.

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