Freight Sales Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeLogistics Full time ₱250,000 - ₱450,000
Job Title: Freight Sales Support Executive

The role of Freight Sales Support Executive is a key position in our sales team, focusing on providing exceptional customer service and support to ensure a smooth sales process.

  • Perform cross-selling activities, prepare quotations, sales proposals, and service agreements based on client requests to ensure healthy quote conversion.
  • Process bookings and follow up on inquiries from the sales team or customers, and support field sales representatives with pricing, documents, and customer updates.
  • Handle incoming phone calls and emails from customers regarding services, schedules, and pricing.
  • Provide proactive updates to customers regarding shipment status, documentation, and lead times, and build strong working relationships with existing and potential clients.
  • Liaise with operations, customer service, and accounts departments to ensure smooth delivery of services.
  • Coordinate closely with overseas agents and internal departments for quotation accuracy and timely responses, and assist in resolving customer issues or complaints quickly and professionally.
  • Maintain and update customer databases and records (CRM system or internal tracking tools).
  • Generate daily/weekly sales reports, quotations logs, and follow-up schedules, and track sales leads and follow up on outstanding quotations.

Required Skills and Qualifications:
  • A minimum Diploma in Business Administration, Logistics, Marketing, or related field.
  • 1–3 years of experience in logistics, freight forwarding, or customer support roles is preferred.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
  • Strong organizational skills and attention to detail.
  • Able to work independently, multitask, and prioritize effectively.

About Us:

We are a leading global trade enabler, pushing trade forward through our integrated business. Our dedicated, diverse, and professional team operates across six continents, serving local economies and helping to make trade flow better.

We're rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

We're committed to making a positive impact on the communities we serve and fostering an inclusive environment where everyone feels valued and empowered to succeed.

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