Help Desk Expert

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱1,021,628 - ₱1,284,616
Job Overview

We are seeking a Help Desk Expert to join our team. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.

Key Responsibilities
  • Provide assistance to customers via phone, email, or chat, responding to inquiries and resolving complaints regarding client products and services.
  • Collaborate with various teams to ensure seamless communication and provide excellent customer service.
  • Triage incoming requests, identify trends, and flag them for the wider team to improve overall efficiency.
  • Log, manage, and follow up on all customer support tickets, ensuring accurate and complete information is provided.
  • Solve complex problems, answer product-related questions, and ensure issues are properly documented, prioritized, tracked, and resolved.
  • Perform ad-hoc tasks as requested by clients.
  • Monitor client dashboards and platforms, proactively reaching out to customers who need extra support with troubleshooting.
  • Evaluate opportunities for continuous process improvement.
  • Deliver outstanding service excellence and maximize customer satisfaction.
Requirements
  • Demonstrated experience in providing top-notch customer support.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Strong analytical and time management skills.
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

About Us

We are a global organization dedicated to delivering world-class client experiences and creating access to dignified work worldwide.

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