Patient Liaison Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeCaseManager Full time ₱5,000,000 - ₱7,000,000
Job Overview

The Case Manager plays a pivotal role in ensuring seamless and continuous care for patients. This involves serving as the primary liaison between patients and caregivers, fostering proactive communication, and exceptional organizational skills.

The ideal candidate will have experience in case management or related fields, with excellent verbal and written communication skills, strong interpersonal and customer service skills, and empathy particularly when working with elderly populations.

This is an opportunity to make a meaningful impact in patient care and collaborate closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

Key Responsibilities:
  • Patient Care Coordination
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing VBP measures and quality assurance activities.
    • Keep informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.
Qualifications:
  • Registered Nurse with NY License - USRN NY
  • Must be bilingual in Spanish
  • Minimum of 3 years of case management or related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone
  • Ability to function effectively in a fast-paced and at times high-pressure environment
  • Knowledge of HHA Exchange is highly preferred

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