Care Healthcare Liaison

7 days ago

Biñan, Calabarzon, Philippines beBeeNavigator Full time $70,000 - $100,000
Job Overview

The Care Navigator plays a vital role in expanding our presence in the healthcare industry by guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Main Responsibilities:
  • Care Coordination (80%):
    • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with regulatory requirements.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%):
    • Conduct provider outreach and present our value proposition to acquire provider partnerships.
    • Handle high outbound call volumes.
    • Maintain accurate outreach records in CRM systems.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
Immediate Tasks & Onboarding:
  • Complete product training and gain proficiency in CRM systems.
  • Develop a target account list and begin initial outreach efforts.
  • Shadow sales calls to understand prospect pain points.
  • Conduct mock prospecting sessions for script refinement.

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