Patient Experience Coordinator

7 days ago


Biñan, Calabarzon, Philippines beBeeGrowthEnrollment Full time ₱40,000 - ₱60,000

About Us

Imagine a world where technology and data come together to transform individuals' lives and change industries for the better.

We are building the first patient-centered virtual heart clinic, starting with cardiac rehab. Our goal is to empower patients to complete life-saving care from home, improving their lives and reducing healthcare costs.

Our team consists of clinicians, mathematicians, repeat entrepreneurs, engineers, and a recovering financier. We believe in applying technology and data ethically and compassionately to drive meaningful outcomes.

We are looking for someone who is motivated by working at a fast-growing start-up and passionate about enabling others to excel in their roles. As our Growth Enrollment Specialist, you will be responsible for owning and improving processes to drive growth across our top of funnel marketing function.

In this role, you will be a crucial member of our small team, working collaboratively with members of our leadership team to make our growth a model for other companies. You will work cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a seamless experience with us.

Your responsibilities will include:

  • Providing support to patients who come to us through referrals or our website
  • Handling inquiries and feedback from consumers interested in enrolling
  • Converting patients by enrolling them in our program
  • Navigating financial and subscription plan conversations with patients
  • Ensuring a smooth scalable patient enrollment process
  • Insurance enrollment and credentialing
  • Handling inbound non-clinical support and enrollment inquiries
  • Working with our clinical staff and referring physician offices to improve operational processes
  • Leveraging technology & internal teams to answer patient questions accurately and resolve challenges thoroughly
  • Collaborating with our product and marketing team to define clinical workflow priorities and determine high-impact product changes

To succeed in this role, you should have:

  • 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes
  • Strong attention to detail
  • Ability to work in a fast-paced environment with minimal direction
  • Highly collaborative and excellent written and oral communication skills
  • An inherent growth mindset: always focused on improving faster and getting the team to do the same
  • Ability to track and report on key metrics that define success

Preferred qualifications include:

  • Health-tech experience
  • Medical office administration experience
  • Experience and desire to work remotely (our whole team is remote)
  • Prior experience using technology tools including GSuite, ZenDesk, Slack


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