Strategic Customer Experience Director

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000
Customer Experience Manager Role

We are seeking a highly skilled professional to lead our day-to-day customer interactions, ensuring seamless support operations and leveraging data to improve service quality and efficiency.

This is a strategic leadership position that will shape the CX vision, drive initiatives to enhance operational efficiency, grow revenue, and strengthen cross-functional impact, ultimately positioning the team as a key driver of growth and customer loyalty.

  • Develop a deep understanding of our brands and the voice of our customers to drive lifetime value, retention, upselling, and cross-selling opportunities.
  • Create and execute an annual Customer Experience Roadmap by identifying opportunities and leading initiatives that improve efficiency, elevate the customer experience, generate revenue, reduce costs, or deliver a combination of these outcomes.
  • Implement and optimize AI Agent adoption to automate simple inquiries, free up team capacity for strategic initiatives, and unlock customer data for cross-departmental insights.
  • Transition Customer Experience into a revenue-generating function by integrating upselling, cross-selling, and incentive programs for CX associates.

  • Strategic Program Director

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeProject Full time $100,000 - $150,000

    Job Overview:We are seeking a highly skilled Strategic Program Director to lead complex customer-facing projects.This is a high-profile project management position responsible for coordinating and completing large, complex projects.Main Responsibilities:Managing projects through their complete life cycle to ensure goals are met for both the client and...

  • Director of Strategic Partnerships

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeePartnership Full time ₱974,999 - ₱1,249,999

    Imagining a collaborative sales environment, we are seeking a Director of Strategic Partnerships to develop and nurture close relationships with our Global System Integrator partners throughout their sales cycles.Key Responsibilities:Establish strong business alliances with GSI partners to increase market share and attachment rates.Negotiate commercial...

  • Customer Experience Director

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000

    Trafilea is a dynamic and innovative e-commerce company operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. Our goal is to leverage data-driven strategies to scale our businesses, creating high-quality products and services that enhance customer experience and drive long-term growth.Job Summary:Lead and manage team...

  • Associate Director

    1 week ago

    Iloilo City, Western Visayas, Philippines Infinx Healthcare Full time $90,000 - $120,000 per year

    Job Posting: Associate Director for OperationsLocation: Infinx HealthcareJob Type: Full-timeInfinx Healthcare is seeking an Associate Director for Operations to lead and optimize our call center team. The role involves overseeing daily operations, driving performance improvements, managing budgets, and ensuring exceptional customer service. Key...

  • Strategic HR Director

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeHumanResource Full time ₱900,000 - ₱1,200,000

    HR Leadership RoleWe are seeking an experienced and strategic HR Director to join our organization. The successful candidate will be responsible for leading the development and implementation of HR policies, as well as overseeing all aspects of human resources practices and processes.Key ResponsibilitiesDevelop and implement HR strategies aligned with...

  • HR Director

    1 week ago

    Iloilo City, Western Visayas, Philippines HLH Consulting Group Full time $40,000 - $60,000 per year

    Role DescriptionThis is a full-time hybrid role for an HR Director located in Iloilo. The HR Director will be responsible for overseeing all aspects of human resources practices and processes. Specific duties include developing and implementing HR policies, managing employee relations, ensuring compliance with labor and employment laws, and overseeing...

  • HR Director

    7 days ago

    Iloilo City, Western Visayas, Philippines HLH Consulting Group Full time

    Overview Role Description This is a full-time hybrid role for an HR Director located in Iloilo. The HR Director will be responsible for overseeing all aspects of human resources practices and processes. Specific duties include developing and implementing HR policies, managing employee relations, ensuring compliance with labor and employment laws, and...

  • HR Director

    1 week ago

    Iloilo City, Western Visayas, Philippines HLH Consulting Group Full time

    OverviewRole DescriptionThis is a full-time hybrid role for an HR Director located in Iloilo. The HR Director will be responsible for overseeing all aspects of human resources practices and processes. Specific duties include developing and implementing HR policies, managing employee relations, ensuring compliance with labor and employment laws, and...

  • Director of Business Growth

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeGrowth Full time $90,000 - $120,000

    Marketing Director Job DescriptionThe Marketing Director will be responsible for building and leading a high-impact marketing function that drives awareness, demand, and customer loyalty.Strategic Leadership: Develop and execute a comprehensive marketing strategy aligned to business objectives.Team Management: Lead and inspire a small, agile team, fostering...

  • Experience Director

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $100,000 - $120,000

    Job Title: Head of Customer ExperienceWe are seeking an experienced and proactive leader to head our customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.This role involves owning the end-to-end customer experience and defining scalable strategies to...