Associate Director

1 day ago


Iloilo City, Western Visayas, Philippines Infinx Healthcare Full time $90,000 - $120,000 per year

Job Posting: Associate Director for OperationsLocation: Infinx HealthcareJob Type: Full-timeInfinx Healthcare is seeking an Associate Director for Operations to lead and optimize our call center team. The role involves overseeing daily operations, driving performance improvements, managing budgets, and ensuring exceptional customer service. Key Responsibilities:Lead and develop call center managers and supervisors.

Monitor KPIs like call volume, resolution times, and customer satisfaction. Implement process improvements for operational efficiency. Analyze customer feedback and resolve complex issues.

Collaborate with senior leadership on strategic planning and performance reports. Manage the call center budget and forecast staffing needs. Work with IT teams to enhance systems and technology.

Requirements:12+ years in call center management, with 7+ years in senior roles. Healthcare and Revenue Cycle Management (RCM) experience required. Strong leadership, analytical, and communication skills.

Ability to manage large teams and optimize performance.



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