Digital Customer Experience Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $50,000 - $75,000
Customer Experience Manager

We are seeking a highly skilled Customer Experience Manager to join our team. This role will be responsible for delivering exceptional customer experiences across our global customer base.

Key Responsibilities:
  • Develop and manage the digital customer experience for assigned customers
  • Perform day-to-day management and maintenance of digital tools and promote process improvement
  • Identify opportunities for reducing repetitive tasks through automation and streamlining processes
  • Monitor digital customer journey outcomes and identify opportunities and risks
  • Own communication in the customer success inbound queue, directing customers to appropriate resources and contacts
  • Deploy data-driven automated implementation and adoption activities and track customer progress
  • Develop and enable digital campaigns at scale and create response templates for frequently asked customer questions and communications
  • Ensure data integrity standards are maintained in Gainsight and Salesforce
Requirements:
  • College degree (Bachelor or equivalent)
  • Exceptional English communication skills, both written and verbal
  • Experience building one:many digital campaigns with efficient processes
  • Capacity to set correct expectations and manage issues to completion
  • Multitask and prioritize tasks in a changing environment
  • Strong team mentality and ability to utilize internal and external resources strategically and tactically
Benefits:

We believe in hiring great people and treating them right. We offer a collaborative and dynamic work environment, competitive compensation packages, and opportunities for growth and development.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

Any attempt to misrepresent personal or professional information will result in disqualification.

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