Online Customer Experience Specialist

7 days ago

Taguig, National Capital Region, Philippines Wink Laser Studio Full time ₱23,000 - ₱27,000 per year

The ideal Online Customer Experience Specialist has exceptional oral and written communication skills. The Candidate should be a 'people person' with great customer service skills and the ability to moderate and engage in online conversations with our community. Ultimately, The Candidate should be able to act as the face and voice of our brands and manage all community communications.

Qualifications:

  • Passionate about fostering connections with people
  • Excellent problem-solving skills to shift customer challenges into positive outcomes
  • Superior people skills - must be friendly, approachable, and engaging
  • Willing to go above and beyond with customer interaction; you create 1- on-1 relationships
  • Exceptionally organized and detail-oriented
  • Curious and eager to question assumptions, and then take initiative to find creative solutions
  • Action-oriented, results driven and takes initiative
  • Able to juggle multiple conversations with customers, and track trends and data to help improve customer happiness
  • Experienced in a customer facing environment – perhaps through customer experience teams, or in related service positions is a plus
  • Ability to identify and track relevant community metrics
  • Excellent verbal communication skills and writing skills
  • Ability to interpret website traffic and online customer engagement metrics
  • Bachelor of Science in Marketing or relevant field

Job Descriptions:

  • Use your personality, love of the brand, and service knowledge to connect all customers to the brands and welcome them to our communities
  • Learn the ins and outs of the Wink/Simply Skin customer and services. Understand their journey, value their feedback, and identify opportunities for improvement. You are our customer's voice to the rest of our team
  • Assist customers with their treatment needs and respond to comments and customer queries and complaints in a timely manner
  • Determine and meet the specific needs of each customer with kindness and creativity
  • Quickly and completely solve any problem that may arise for customers or potential customers before, during, and after purchase
  • Take ownership of all daily customer interactions in the online community
  • Promote loyalty by connecting customers with our brands and the notion of Happiness + 1
  • Work with Brand & Marketing Specialists to provide a delightful customer experience
  • Monitor and report on feedback and online reviews
  • Liaise with Sales, Operations, Training & Development departments to stay updated on new products and features
  • Stay up-to-date with digital technology and community management trends

BENEFITS:

  • Leave Benefits
  • HMO
  • Group Life Insurance
  • Yearly Salary Increment
  • Yearly Paid Trainings
  • Flexible schedule
  • 100% Remote set up
  • Company events
  • Employee discounts
  • Shared Laptop Program
  • Mobile Allowance
  • Transportation Allowance (Branch Visit)
  • Happiness +1 Culture

Schedule:

  • 8 hour shift
  • Monday to Friday

You may review the links for Simply Skin here:

Website:

IG:

TikTok:

Job Type: Full-time

Pay: Php23, Php27,000.00 per month

Benefits:

  • Employee discount
  • Flextime
  • Life insurance
  • Paid training
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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