Customer Experience Specialist

2 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱70,000 - ₱80,000
Job Description

GrowthAssistant is seeking a high-level Customer Experience Specialist to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey.

In this role, you'll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat. If you're passionate about customer care, detail-oriented, and thrive in creating meaningful connections, we'd love to hear from you.

Responsibilities:

  • Manage, communicate, and respond to our customers via email and chat.
  • Understand customers' needs and provide them with appropriate personalized solutions.
  • Act as a trusted advisor to couples, providing guidance, best practices, and recommendations to maximize their experience with our products/services.
  • Build strong relationships with couples by providing trust, empathy, and professionalism.

Requirements:

  • A 'get it done' attitude and the ability to take initiative while being resourceful and maintaining a positive attitude.
  • Strong verbal and written interpersonal and communication skills, with the ability to effectively engage and connect with couples.
  • Excellent problem-solving skills and the ability to think critically and creatively to resolve issues.
  • Polite, empathetic, patient, trustworthy, and passionate about customer care, with the ability to make people feel at ease.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Independent, detail-oriented, organized, and able to follow instructions precisely.
About This Role

This role requires a highly skilled professional who can deliver exceptional customer experiences that drive loyalty, retention, and growth. As a Customer Experience Specialist, you will be responsible for building and maintaining strong relationships with our clients, providing them with personalized support and guidance to ensure their success.

You will work closely with our cross-functional teams to identify areas of opportunity and develop strategies to improve our customers' experiences. Your expertise and passion for customer care will enable you to create meaningful connections with our clients, driving long-term loyalty and growth.

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