Digital Customer Experience Manager

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
About Us

At the forefront of innovation, we empower women to unlock their potential. Our mission is to revolutionize the way women live, work and play.

We are a leading digital-first company with a presence in Southeast Asia and beyond. Our omnichannel approach has enabled us to reach a vast audience, providing unparalleled access to our products and services.

Founded on a foundation of female leadership, we pride ourselves on being a beacon of diversity and inclusion. With over 65% of our leadership team comprised of women, we have created a culture that values collaboration, creativity and continuous improvement.

Our journey began in 2010, and since then, we have grown exponentially, driven by our passion for excellence and customer satisfaction. We have raised significant funding to fuel our growth, allowing us to expand our offerings and enhance our customer experience.

Today, we are seeking a strategic CRM Manager to lead our customer engagement efforts. Reporting to the Director of Marketing, you will play a critical role in developing and executing our CRM strategy, leveraging data-driven insights to drive customer retention, loyalty and lifetime value.

Key Responsibilities
  • Develop and execute a comprehensive CRM strategy across channels, ensuring seamless customer experiences
  • Analyse customer data to inform marketing decisions, improving targeting and optimising communications
  • Manage vendor partnerships and lead platform evaluations to ensure optimal performance
  • Leverage customer insights to drive programme enhancements, increasing engagement and retention
Requirements
  • Bachelor's degree in Marketing, Business or a related field
  • Minimum 5 years of experience in a CRM role, preferably in retail or e-commerce
  • Proven experience leading a team, with a track record of success in driving business results
Benefits
  • Flexible work arrangement, enabling remote work according to HQ operating hours
  • Comprehensive corporate insurance, including fully covered visits at panel clinics and dental coverage
  • Generous staff discount off our products, plus corporate partnerships with various companies

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