
Customer Experience Specialist
20 hours ago
Customer Experience Specialist
Job Summary:
We are seeking an experienced Customer Experience Specialist to join our team. As a key member, you will be responsible for ensuring the successful formulation and implementation of customer experience strategies.
Key Responsibilities:
- Design End-to-End Customer Journey: Map out the entire customer journey and identify areas for improvement.
- CX Transformation Capabilities: Identify and roadmap capabilities and represent the organization in CX initiatives.
- Customer Journey Mapping: Conduct research to identify areas for improvement and opportunities for exceeding customer expectations.
- Advocate for Change: Advocate for changes that enhance customer experience, such as streamlining workflows or reducing turnaround times.
- Key Performance Indicators (KPIs): Monitor KPIs related to customer experience within the process.
- Customer Pain Points: Identify recurring customer pain points and translate customer feedback into actionable insights to improve the customer experience.
- Data Analysis: Analyze customer data to identify trends and patterns not just within the process but even in the bigger market and competition.
Requirements:
- Experience: At least 5 years of experience in B2B Customer Management or any customer-facing role is required.
- Platforms: Proficiency with platforms like Salesforce, JIRA, Google Sheets/Excel, Looker Studio/other Data Viz tools is preferred but not required.
- Industry Experience: Experience in fast-paced/high-volume industries is preferred.
- Leadership Experience: Team lead/managerial experience is required.
- Educational Background: Bachelor's Degree in Marketing, Communications, Business Management, or any relevant field is required.
The ideal candidate will have excellent communication skills, analytical thinking, and the ability to work in a fast-paced environment.
-
Customer Experience Specialist
2 days ago
Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,300,000 - ₱7,900,000Job OverviewThe Customer Experience Lead plays a pivotal role in setting the benchmark for delivering exceptional customer experiences.This position drives the discovery of new ways to enhance these standards through data-driven insights and market analysis. The CX Lead acts as a champion for effective cross-functional collaboration and training initiatives...
-
Customer Experience Specialist
2 days ago
Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱400,000Job Summary:The Customer Experience Specialist is accountable for delivering exceptional customer interactions through various communication channels. This includes phone, email, and chat. The successful candidate will embody the company's voice, providing personalized support to customers and helping them achieve their goals.Key Responsibilities:Respond to...
-
Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱3,800,000 - ₱5,200,000Job Title: Quality Control and Customer Experience Specialist\As a market leader in business process optimisation, we help organisations automate and transform their operations. We work collaboratively with customers to deliver bespoke solutions that meet and exceed their business needs.\We're trusted by industry leaders because of our dedicated customer...
-
Customer Experience Specialist
4 days ago
Taguig, National Capital Region, Philippines Freelancer Full time $50,000 - $100,000 per yearWorking at are for the:Self-growth enthusiasts. We kickstart our day asking, what can I improve today?Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're inData-driven. In making decisions we rely on one question, what does the data say?Changemakers. Driven by our mission to bring billions of...
-
Customer Experience Specialist
4 days ago
Taguig, National Capital Region, Philippines Freelancer Full timeWorking at Freelancer.com are for the:Self-growth enthusiasts. We kickstart our day asking, what can I improve today?Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're inData-driven. In making decisions we rely on one question, what does the data say?Changemakers. Driven by our mission to bring...
-
Online Customer Experience Specialist
3 days ago
Taguig, National Capital Region, Philippines Wink Laser Studio Full time ₱23,000 - ₱27,000 per yearThe ideal Online Customer Experience Specialist has exceptional oral and written communication skills. The Candidate should be a 'people person' with great customer service skills and the ability to moderate and engage in online conversations with our community. Ultimately, The Candidate should be able to act as the face and voice of our brands and manage...
-
Cloud Product Specialist
4 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $50,000 - $100,000 per yearJob Description: (Actual Duties and Responsibilities)This position's overall responsibility is to bridge strong connection between the several internal departments of company and support the key public cloud or hybrid cloud projects to not only find cloud services that meet the needs of customers but also facilitate customers digital transformation. Besides,...
-
Crypto Customer Experience Specialist
4 days ago
Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $60,000 - $80,000 per yearJob Description: As a Customer Success Agent you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual...
-
Customer Experience Enhancement Specialist
20 hours ago
Taguig, National Capital Region, Philippines beBeeQuality Full time ₱6,000,000 - ₱8,000,000Enhance Client Experience with Quality Assurance ExpertiseJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Analyst, you will play a vital role in ensuring compliance with business requirements and driving performance improvements across the organization.Your primary responsibilities will include...
-
Billing Specialist
4 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $60,000 per yearJob Description:As Billing Specialist, must be an independent, self-motivated and detailed oriented professional, able to handle Billing and PO fulfillment management across all Company Projects; participates in pre-sales and project support and can independently communicate with customers to ensure higher contract/ process & billing fulfillment...