Client Experience Manager

2 days ago

Bacoor, Calabarzon, Philippines beBeeAccountManager Full time $45,000 - $60,000

Job Title: Client Experience Manager

Overview:

The Client Experience Manager plays a pivotal role in delivering exceptional client service by overseeing the onboarding process, ensuring quality assurance, and facilitating successful service fulfillment. This position requires strong communication, problem-solving, and organizational skills to build client relationships, drive retention, and maintain high service standards.

Key Responsibilities:
  1. Onboard new clients efficiently, setting clear expectations and ensuring alignment on goals and deliverables.
  2. Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
  3. Act as the client's advocate within the organization, addressing concerns and troubleshooting challenges to enhance the client experience.
  4. Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.

Required Skills and Qualifications:

  • Strong organizational skills with the ability to manage multiple clients and projects.
  • Detail-oriented with a strong focus on quality assurance and performance.
  • Excellent communication and relationship-building skills.
  • Problem-solving mindset with a proactive approach to client needs.
  • Familiarity with social media, content marketing, and digital marketing strategies is a plus.

Work Environment:

This is a full-time, remote work opportunity with a standard Monday to Friday schedule from 8 am to 6 pm EST.

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