Client Relationship Expert

9 hours ago

Bacoor, Calabarzon, Philippines beBeeEnterprise Full time ₱550,000 - ₱700,000
Job Overview

We seek a skilled professional to fill the Client Success Specialist role, dedicated to supporting our largest enterprise account. In this capacity, you will work closely with the Enterprise Client Success Manager to provide high-quality support and strengthen relationships.

Responsibilities:
  • Manage daily communications for the largest client, responding promptly to requests and needs, and collaborating with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings alongside the Client Success Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports, communicating health status to the client and internal teams.
  • Serve as subject matter expert (SME) for client guidelines and ensure expectations are met.
  • Act as internal quality assurance resource, identifying order issues and coordinating corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and facilitate proactive cross-team communication.
  • Utilize HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Identify and propose process improvements.
Requirements:
  • Fluency in English, both verbal and written.
  • Ability to work within Mountain Standard Time Zone hours (8am-5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience, preferably in an enterprise SaaS or services environment.
  • Strong problem-solving and communication skills, combined with a proactive approach and sense of urgency.
  • Prior client-facing experience, with the ability to multitask in a fast-paced environment.
  • Attention to detail, coupled with a proactive client support approach.
  • Familiarity with project management platforms, such as ClickUp, Asana, or Monday.com, is beneficial.

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