Customer Service Advocate

10 hours ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time $25,000 - $30,000
Customer Service Advocate Role Overview

This position is vital in delivering exceptional customer experiences across various industries. The Customer Service Advocate will be the primary point of contact for customers, providing timely and effective support to resolve their queries and issues.

Key Responsibilities
  • Respond to customer inquiries via multiple channels (email, chat, phone)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in CRM systems
  • Escalate complex issues to relevant teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides
  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with administrative tasks to support team efficiency
  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer service processes

This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences. If you are a motivated individual who enjoys working with people and providing solutions, this may be the ideal opportunity for you.

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