Chief Client Advocate

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time $800,000 - $1,000,000

As a dedicated professional, you will be responsible for ensuring exceptional service delivery to clients. The Customer Success Manager role is crucial in maintaining and developing customer success strategies and best practices.

Key Responsibilities
  • Manage overall relationships with assigned clients, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work closely with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
  • Bring in new ideas and craft approaches to delight our customers.
Required Skills and Qualifications
  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role. A background in SaaS & Fintech industry would be beneficial.
  • Proactive approach to problem-solving and process improvement within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and finding ways to bridge those gaps when necessary).
  • Strong interpersonal skills and an ability to build rapport with customers.
  • A passion for start-ups or dynamic environments.
Deliver Exceptional Results

As a successful Customer Success Manager, you will deliver exceptional results by providing outstanding service, identifying opportunities for growth, and fostering long-term relationships with clients.

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