Customer Service Email Specialist

2 hours ago


Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

We are seeking a skilled Customer Service Email Specialist to manage customer inquiries and provide timely email support. The ideal candidate will possess strong communication skills, multitasking abilities, and prior experience with Zendesk or similar platforms.

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Duties:

  • Respond to customer emails in a timely and accurate manner
  • Stay up-to-date on campaigns and promotional releases
  • Communicate customer feedback to internal/external stakeholders
  • Maintain a positive, empathetic attitude towards customers at all times

Requirements:

  • At least 1 year of experience in email management
  • Proficiency in different email management software, preferably Zendesk
  • Flexibility in shifting schedules

Estimated Salary: $45,000 - $55,000 per annum, depending on location and experience. As a valued member of our team, you can expect a competitive salary package that reflects your hard work and dedication. With Talent Outsourcing Channel (TORCH) Solutions, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.



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