Customer Service Champion

1 day ago


Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Job Description:

At TORCH Solutions, we are seeking a highly skilled and dedicated Email Support Associate to join our team.

Key Responsibilities:
  • Attend to customer inquiries through emails in a timely and accurate manner
  • Stay on top of campaigns and promotional releases
  • Communicate customer feedback to internal/external stakeholders to champion new processes to better serve our customers

We are looking for someone who is committed to delivering exceptional customer service and has the ability to work independently with minimal supervision.

Requirements:
  • At least 1 year experience in email management
  • Proficiency with different email management software, preferably Zendesk
  • Flexible in shifting schedules

In return for your hard work and dedication, you can expect a competitive salary and benefits package.

The estimated salary for this position is $45,000 - $60,000 per annum, depending on experience and qualifications.

About Us:

TORCH Solutions is a leading provider of outsourcing services. Our mission is to provide high-quality solutions that meet the needs of our clients.



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