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Customer Service Operations Specialist

2 months ago

Davao City, Davao, Philippines Neksjob Full time

We are seeking a highly skilled and customer-focused professional to join our team at Neksjob as a Customer Service Operations Specialist. In this role, you will be responsible for providing exceptional support to our customers through various channels.

About Us

Neksjob is a dynamic and forward-thinking organization that values its customers above all else. We believe in delivering top-notch services that exceed our customers' expectations and build lasting relationships with them.

Salary Information

The estimated salary for this position ranges from $25,000 to $35,000 per annum, depending on your level of experience and qualifications.

Job Description

Main Responsibilities:

  • Answer incoming calls from customers in a timely and professional manner.
  • Listen attentively to their concerns or questions and provide accurate and helpful information.
  • Resolve customer issues or complaints in a fair and efficient manner.
Requirements

To succeed in this role, you should possess the following qualities:

  • At least a high school diploma (old curriculum) or senior high school diploma (new curriculum).
  • A willingness to work full-time and in a shifting schedule (no part-time).
  • Average to excellent English communication skills.
  • Computer literacy and good web navigation skills.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Competitive salary.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities.
  • Promotion within the company.
  • Comprehensive healthcare benefits.