Pet Insurance Customer Service Advocate

1 day ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

About Us

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Fair Trade Outsourcing, a fast-growing BPO company and fair trade outsourcing center, provides impact sourcing work for companies worldwide. Our main office is in Philadelphia with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, we have four centers with over a hundred employees in each site.

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Mission and Vision

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We value our agents' safety, well-being, and economic welfare while delivering superior results for clients. We aim to reduce global poverty and economic insecurity by creating sustainable middle-class employment and growing a new generation of capital owners from wage earners.

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Responsibilities

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  • Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction.">
  • Answer customer inquiries and concerns professionally and promptly.">
  • Assist other departments with policy procedures and adjustments.">
  • Help Pet Parents understand coverage options, review claims, and maintain existing policies.">
  • Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources.">
  • Handle emotionally challenging situations with grace and resilience.">
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Requirements

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  • Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism.">
  • Excellent interpersonal and communication skills, including empathy and rapport building with customers.">
  • Adaptability and multitasking in a fast-paced environment.">
  • Experience in customer service, preferably in a call center setting.">
  • Genuine desire to make a positive impact on customers' experiences.">
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Our Ideal Candidate

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We seek candidates who can keep personal feelings separate from their work and bring their best self forward. This role requires handling tough calls and days with ease and professionalism.

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Benefits

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Please note that specific benefits are not mentioned in this job description.

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Others

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This role is demanding yet rewarding, offering opportunities for growth and development in a dynamic and supportive environment.



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