Customer Service Advocate

1 day ago


Bacolod City, Western Visayas, Philippines Neksjob Full time

We are seeking a talented Customer Service Representative to drive customer satisfaction at Neksjob. This role focuses on fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

Responsibilities

The ideal candidate will:

  • Offer a full range of customer service to assigned Employer's Clients, by phone, fax, or mail/email, ensuring accurate, polite, and competent interactions.
  • Handle incoming and outgoing calls, including sales calls, to provide exceptional customer experiences.
  • Data input into Clients' programs and other back-office tasks with precision and accuracy.
Requirements

To be successful in this role, you must have:

  • A proven track record of effective training in the CRM business or a closely related industry.
  • Excellent communication skills and experience in monitoring/coaching skills related to behavior-specific feedback.
  • Knowledge/experience in training needs analysis, facilitation, content development, and evaluation.
  • Mastery of local language (verbal & written).
  • An aptitude to handle change in a fast-paced dynamic environment.
  • Telco and soft skills experience – communications, culture, and customer service background.
  • Ability to work in different shifts within 7 days/24 hours service time.
About Us

Neksjob is an awesome team looking for talented individuals like you to join us. As a Customer Service Representative, you will play a vital role in driving customer satisfaction and maintaining extensive product knowledge.



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