Customer Service Operations Associate

2 weeks ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
About the Role

We are seeking a skilled Customer Service Representative to join our Neksjob team in Iloilo. As a key member of our operations, you will be responsible for handling large volumes of customer inquiries and providing top-notch support to ensure exceptional customer satisfaction.

Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, ensuring a positive experience and resolving issues efficiently.
  • Maintain up-to-date knowledge of products and services to effectively address customer concerns and promote relevant solutions.
  • Collaborate with colleagues to share best practices and improve overall customer service quality.
Requirements
  • At least 18 years old
  • High school graduate or equivalent
  • Excellent English communication and interaction skills
  • BPO experience is preferred
  • Able to adapt to a dynamic work environment and flexible scheduling needs
Benefits
  • Competitive salary up to PHP 35,000 (dependent on BPO experience)
  • Additional Skills Premium Pay
  • HMO coverage for employee and up to 5 dependents from day one
  • Quarterly performance appraisals and monthly incentives
  • Up to 30 days paid leaves with up to 21 days convertible to cash
  • Non-taxable meal and transportation allowance
  • Night differential
  • Group Life Insurance
  • Onsite clinic and free emergency medicine
  • Wellness programs

Estimated Salary Range: PHP 25,000 - 40,000 per month, depending on qualifications and experience.



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