Customer Experience Associate

7 days ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
About Fair Trade Outsourcing

We are a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our mission is to deliver superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Job Description

As a Customer Service Representative at Fair Trade Outsourcing, you will be the primary point of contact for pet owners, providing exceptional customer service in every interaction. Your responsibilities will include:

  • Responding to 70-90 phone calls per day, addressing customer inquiries and concerns professionally
  • Answering customer emails promptly, providing clear and concise information about policies and procedures
  • Assisting other departments with policy procedures and adjustments
  • Helping pet owners understand coverage options, reviewing claims, and maintaining and adjusting new and existing policies

You will work collaboratively with team members to ensure a supportive and efficient work environment, sharing knowledge and resources to provide a memorable customer experience. This role requires strong mental and emotional resilience, excellent interpersonal and communication skills, adaptability, and the ability to multitask in a fast-paced environment.

Requirements

To succeed in this role, you will need:

  • Experience working in the pet insurance, healthcare, or other insurance industries
  • Strong mental and emotional resilience, with the ability to handle challenging customer interactions with patience and professionalism
  • Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
  • Adaptability and the ability to multitask in a fast-paced and demanding environment
Salary and Benefits

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. Additionally, you will receive benefits such as health insurance, paid time off, and opportunities for professional growth and development.



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