Customer Service Advocate

1 week ago


Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

XtendOps Philippines is seeking a dedicated Customer Service Advocate to provide outstanding support to our customers.

Job Overview

We are looking for a skilled and enthusiastic individual to join our team as a Frontline Support Representative. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our products and services.
  • Resolve customer complaints and issues efficiently, escalating when necessary.
  • Maintain detailed and accurate customer records.
  • Collaborate with other departments to ensure customer needs are met.
  • Identify opportunities to improve customer satisfaction and loyalty.
Requirements

To succeed in this role, you must have:

  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
What We Offer

We offer a competitive salary and benefits package, comprehensive training, and opportunities for career growth within the company. Our salary range for this position is between PHP 35,000 - PHP 50,000 per month, depending on experience.



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