Healthcare Customer Experience Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeCare Full time ₱850,000 - ₱1,425,000
Healthcare Customer Service Representative Job Description

The Healthcare Customer Service Representative will play a vital role in delivering exceptional customer experiences to our members. They will be responsible for managing member inquiries, resolving issues, and providing timely responses to ensure high levels of satisfaction.

Key Responsibilities:

  • Manage the intake of member inquiries and resolve issues promptly and professionally.
  • Collaborate with internal teams to gather information and escalate complex cases as needed.
  • Provide accurate and comprehensive information to members regarding their benefits and services.
  • Document all interactions and maintain accurate records of member communications.
  • Develop and maintain knowledge of company policies, procedures, and products to effectively serve members.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • At least one year of customer service experience analyzing and solving problems.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to type and talk simultaneously while navigating multiple screens.
  • Proficient in Microsoft Office applications, particularly Word and Excel.

Preferred Qualifications:

  • Experience working in the healthcare industry and with health insurance.
  • Knowledge of ICD-9 and CPT codes.
  • Clerical or administrative support background.

Why Work with Us?

We are dedicated to creating a positive work environment that values diversity, equity, and inclusion. Our team is passionate about improving healthcare outcomes and making a meaningful difference in people's lives. If you share our vision and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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