Healthcare Customer Service Associate

2 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

Join Our Team as a Healthcare Customer Support Specialist

Work Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu City

Schedule: Aligned with U.S. client hours

Strategic Office Support, Inc. partners with U.S. healthcare providers to deliver reliable back-office and patient support services. We are looking for detail-oriented and motivated individuals who want to build a long-term career in a dynamic healthcare BPO environment.

Key Responsibilities

  • Provide administrative and operational support to U.S.-based healthcare professionals.
  • Handle patient and clinic inquiries through calls, email, and chat with professionalism.
  • Assist with healthcare-related tasks, including insurance verification, claims, and billing.
  • Collaborate with a supportive team to achieve client service goals.

Qualifications

  • Strong English communication skills (both spoken and written).
  • 1–5 years of BPO experience (healthcare background preferred but not required).
  • Willing to work U.S. hours and shifting schedules.
  • Adaptable, eager to learn, and a strong team player.

Benefits & Perks

  • Paid training and structured onboarding.
  • Competitive salary with performance-based bonuses.
  • 13th-month pay, overtime, and night differential.
  • HMO coverage for employees.
  • On-site parking.
  • Fun company culture with sponsored activities.
  • Clear career development and regularization pathways.

Be part of a company that makes a real impact in U.S. healthcare while growing your career in the BPO industry.

Apply today and start your journey with us

Job Type: Full-time

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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