Enterprise Service Delivery Manager

19 hours ago

Cabuyao, Calabarzon, Philippines beBeeOperations Full time ₱600,000 - ₱800,000
Job Overview: We are seeking a strategic leader to oversee service delivery across multiple teams, ensuring high performance and service quality. This role is pivotal in building and maintaining strong client relationships based on trust, transparency, and consistent value delivery.


  • This individual will develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.


  • The successful candidate will act as the primary liaison for enterprise clients, providing guidance, accountability, and performance support.


  • In addition, they will ensure adherence to service agreements and compliance standards to mitigate operational risks, working closely with internal teams to maintain data security and operational integrity.


  • We are looking for a skilled professional with a proven track record of leading cross-functional teams and managing enterprise-level clients.


  • The ideal candidate will possess strong communication, negotiation, and relationship-building skills, with proficiency in CRM tools, project management platforms, and data reporting tools.


  • Beyond technical expertise, this role requires a deep understanding of client needs and expectations, as well as the ability to foster collaboration and drive results.


Key Responsibilities


  • Act as primary liaison for enterprise clients.


  • Build and maintain strong client relationships.


  • Develop and implement strategies to optimize workflows.


  • Ensure adherence to service agreements and compliance standards.


  • Foster cross-department collaboration.


  • Manage Project and Campaign Managers.


  • Monitor key performance indicators (KPIs).


  • Oversee service delivery across multiple teams.


  • Work closely with internal teams to maintain data security.


Requirements


  • Bachelor's degree in Business Administration, Operations Management, or related field.


  • 5+ years of experience in operations management, client success, or account management.


  • Proven track record of leading cross-functional teams.


  • Strong communication, negotiation, and relationship-building skills.


  • Proficiency in CRM tools, project management platforms, and data reporting tools.


Competencies


  • Strategic thinking & problem-solving


  • Client-centric approach


  • Operational excellence & process improvement


  • Financial acumen & resource management


  • Risk mitigation & compliance awareness


Why Us?


  • Drive client success for global organizations.


  • Be part of a fast-growing company.


  • 100% remote work environment.


  • Collaborative culture.


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