Enterprise Solutions Specialist
1 day ago
We strive to offer flexible work arrangements that enable our employees to balance their personal and professional lives. This flexibility allows us to better support our colleagues' family needs, personal goals, and other priorities.
We hire talented individuals in any country where we have a legal entity. Our distributed-first approach means that interviews and onboarding are conducted virtually.
We are looking for a skilled Provisioning Support Specialist to provide exceptional post-sales support for our Enterprise clients. This role plays a vital part in ensuring the successful adoption and use of our products, providing valuable feedback into product and sales teams to drive continuous improvement and refinement of our offerings.
Key Responsibilities- Provide accurate and timely billing, quoting, and licensing support for internal sales teams and external customers.
- Demonstrate outstanding customer service skills that consistently exceed customer expectations.
- Leverage your ability to learn new systems and processes to effectively support post-sales activities for Enterprise customers.
- Collaborate with a geographically dispersed team and other departments to ensure seamless customer experiences, including Sales, Deal Desk, and Finance.
- Show adaptability and flexibility while maintaining high standards of customer satisfaction.
- Apply creative thinking to identify process gaps and propose effective solutions and improvements.
- Prior experience in providing customer and sales support through various channels, including direct and indirect sales.
- Strong background in customer service with empathy, positive communication, attentiveness, and active listening.
- Experience creating quotes and supporting end-to-end order management processes.
- Excellent written and spoken English skills, able to articulate complex technical issues in clear, non-technical terms.
- Ability to work under pressure, remain flexible, and handle high volumes and demands.
- Robust multitasking skills with strong attention to detail.
- Ability to identify process gaps or conflicts and propose effective solutions.
- A positive attitude, working with urgency, and demonstrating timely execution.
- Capability to shift between functions with relative ease and proficiency.
- Strong understanding of software billing and licensing principles.
- Familiarity with ERP systems and Salesforce is highly desirable.
- Previous B2B or B2C support experience providing billing and licensing support.
- Demonstrated talent in inspiring change from customer feedback.
- Familiarity with our suite of products and experience using Jira Service Desk and Confluence would be an asset.
- Experience in the enterprise software industry could be beneficial.
- Experience in process improvement and project management would be valuable.
We offer a comprehensive range of perks and benefits designed to support your overall well-being and career growth. These include health and wellbeing resources, paid volunteer days, and more. For more information, please visit our website.
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