Customer Service Representative
1 week ago
We are seeking a skilled professional to fill the role of Customer Account Specialist. As a key member of our customer-facing team, you will be responsible for fostering strong relationships with clients and internal departments.
The ideal candidate will have a background in customer care and sales, with excellent communication and interpersonal skills. You will be responsible for ensuring timely case management and inquiry resolution, as well as proactive customer communication. Additionally, you will monitor and maintain CRM accounts, files, and case records, while collaborating with the sales team to contribute to revenue generation and growth.
Main Responsibilities- Timely Case Management & Inquiry Resolution: Complete all case management-related inquiries assigned within the CRM platform, adhering to established service levels.
- Customer Relationship Management: Monitor, enter, update, and close CRM Accounts, Files, and/or Case records, maintaining accurate and up-to-date information.
- Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about the progress of their requests.
- Report Delivery & SLA Compliance: Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
- Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
- Account Retention Management: Maintain account retention targets by developing and nurturing relationships with key decision-makers.
- Customer Feedback & Product Improvement: Obtain first-hand customer information and make recommendations for improvements to products and services.
- Minimum of 2 years of customer-facing experience preferred.
- Familiarity with productivity software, CRM systems, and other customer service technologies preferred.
- Proven experience in case management or customer service roles.
- Proficiency in CRM platforms.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in sales support or account management is a plus.
- Ability to build and maintain relationships with key stakeholders.
- Strong analytical skills to assess customer needs and recommend solutions.
-
Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000Are you a customer service professional looking for a remote opportunity to utilize your skills and experience? We have an exciting role available for a Customer Service Representative who can work from home. Job SummaryThis is a challenging and rewarding position that requires excellent communication, problem-solving, and interpersonal skills. As a Customer...
-
Customer Service Representative Opportunity
1 week ago
Barcelona, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱250,000Customer Service Representative OpportunityWe are seeking a highly skilled and motivated customer service professional to support our diverse portfolio of clients.This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands.As a customer service representative, you will be responsible for handling inbound...
-
Remote Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Job OverviewWe are seeking a professional to fill the role of Remote Customer Service Representative. As a member of our team, you will be responsible for handling customer inquiries and providing exceptional service.This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands.The ideal candidate will...
-
Part-Time Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerService Part time ₱1,300 - ₱13,000Customer Service Representative OpportunityWe are seeking a part-time Customer Service Representative to join our team. As a CSR, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and services, resolving issues in a timely and professional manner.Build strong...
-
Remote Customer Service Representative
1 week ago
Barcelona, Philippines beBeeService Full time ₱250,000 - ₱300,000Customer Support RepresentativeThe role of a Customer Support Representative is to ensure that our customers receive exceptional service and support throughout their journey with us.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for...
-
Sales Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerExperience Full time ₱2,077,500 - ₱3,112,500Customer Experience AssociateTransform customer interactions into meaningful experiences, driving sales and satisfaction.Key Responsibilities:Deliver exceptional customer service through phone, live chat, email, and SMS.Support sales efforts by recommending products and identifying opportunities.Manage orders efficiently, handling queries on shipping,...
-
Bilingual Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000Job TitleBilingual Customer Service Representative is an exciting opportunity to work in a fast-paced environment and provide exceptional customer support in both Spanish and English.">Job SummaryThis role involves managing inbound and outbound calls, providing clear and accurate communication across both languages, and assisting customers with billing...
-
Remote Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000Job OpportunitySeeking a dedicated and skilled customer service professional to provide top-notch support to clients.As a customer service representative, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and ensuring seamless interactions with customers.You will utilize your excellent communication...
-
Customer Service Representative
1 week ago
Barcelona, Philippines beBeeCustomerService Full time ₱35,000 - ₱55,000About the RoleWe are seeking a Customer Service Representative to join our team as the first point of contact for our customers. This individual will be responsible for handling customer inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.The ideal candidate will possess excellent communication...
-
Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team in a remote work environment. As a representative, you will be the first point of contact for our clients and play a critical role in delivering exceptional customer experiences.The ideal candidate will have excellent communication and problem-solving skills, with...
