Multilingual Customer Service Representative

1 week ago

Barcelona, Philippines beBeeCommunications Full time ₱1,344,000 - ₱1,424,000
Job Description

The ideal candidate will have excellent communication skills, including the ability to understand various accents. They should be fluent in both English and French, with experience working with Microsoft Office and CRM systems.

Main Responsibilities
  • Manage incoming and outgoing calls with customers and potential leads.
  • Assist in lead generation and consultation booking.
  • Provide exceptional customer support through multiple communication channels.
  • Utilize key tools such as Active Campaign, Spray-Net Work, Front, and MyContact Center to ensure seamless operations.
  • Work closely with team members to follow up on leads and ensure client satisfaction.
  • Identify opportunities for upselling by recommending relevant services that meet customer needs.
  • Perform accurate data entry to maintain up-to-date customer records in our system.
  • Leave detailed notes in client files for every interaction.
  • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty.
  • Assess customer needs and offer tailored solutions or services to enhance their experience.
Required Skills and Qualifications
  • Fluency in English and French.
  • Strong English communication skills, including understanding of various accents.
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred).
  • General computer proficiency is required.
  • Familiarity with customer service platforms and communication tools.
  • Self-motivated, outgoing, resourceful, and coachable.
  • Strong time-management skills and organizational efficiency.
  • Ability to work independently with a fast, reliable internet connection.
Benefits
  • Opportunity to work remotely.
  • Reliable laptop with necessary equipment.
  • Minimum CPU speed of 2.0 GHz, Intel Core Processors I3-9000 or higher, AMD Ryzen 3 series or better.
  • At least 6 GB of dedicated RAM/memory.

This role requires a laptop with specific hardware requirements.

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